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I am Nick and I live in Long Beach, California. I have experience working as a web marketing strategist, web developer, and writer. More....
Category Archives: Product Support and Customer Service
The Consumerist via TechDirt reports that good customer service and technical support are good for a company’s stock price. The Journal of Marketing used public stock data and mashed up with data from American Customer Satisfaction Index to generate this … Continue reading
Via BoingBoing and TechDirt, Diane Feinstein (D-Ca) seeks to make music listening more difficult and more expensive for everyone across America to line the pockets of villainous organizations such as the RIAA. Take action here at EFF.org. There is a … Continue reading
Nick Carr writes that while Dell was able to innovate with its made-when-you-order supply chain and direct sales to cut costs, they also need to have a direct support channel, since they have no dealers. And the money would have … Continue reading
Apple controls the user experience by owning all aspects of the experience (hardware/software/services). Sirius does not. See what could happen to Sirius customer as a result. Continue reading