Good Customer Service and Tech Support are Good for Business. Duh

The Consumerist via TechDirt reports that good customer service and technical support are good for a company’s stock price. The Journal of Marketing used public stock data and mashed up with data from American Customer Satisfaction Index to generate this report (pdf). I hope this report gives me plenty of ammo to make my job easier. I hope we see the end of bad outsourcing very soon. Thank you Journal of Marketing!

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2 Responses to Good Customer Service and Tech Support are Good for Business. Duh

  1. Pingback: Ghosts Of My Life Productions » Blog Archive » Customer Support Is Good For The Bottom-Line? Wow!

  2. Pingback: Customer Support Is Good For The Bottom-Line? Wow! — kreig.me

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