The Consumerist via TechDirt reports that good customer service and technical support are good for a company’s stock price. The Journal of Marketing used public stock data and mashed up with data from American Customer Satisfaction Index to generate this report (pdf). I hope this report gives me plenty of ammo to make my job easier. I hope we see the end of bad outsourcing very soon. Thank you Journal of Marketing!
Do you need a web developer for a Drupal or WordPress project? A marketing strategist to manage your social media profiles, search ads, or SEO? Contact me here.