Monthly Archives: May 2007

How I discovered most of the books I have read for the past year and a half

Posted on May 31, 2007 by Nick Dynice

I started reading blogs and listening to podcasts around February 2005. I started blogging myself around August 2005. I started buying books like crazy about a year and a couple months after that, starting in 2006. …

Posted in Books, I heard it on a podcast, New Marketing | 1 Comment

Good Customer Service and Tech Support are Good for Business. Duh

Posted on May 18, 2007 by Nick Dynice

The Consumerist via TechDirt reports that good customer service and technical support are good for a company’s stock price. The Journal of Marketing used public stock data and mashed up with data from American Customer Satisfaction Index to …

Posted in Product Support and Customer Service | 2 Comments

1nnov8, l171g8, or ovrl3g1zl8?

Posted on May 15, 2007 by Nick Dynice

Here is a little lolgeeks style commentary photo remix I made on the multiple attacks on innovation today:

The image links to a Flickr post with the same pic.
Top row: Jason and David of 37 Signals, Sergey and Larry of …

Posted in Uncategorized | Leave a comment

Innovation is under heavy attack

Posted on May 15, 2007 by Nick Dynice

Two stories have broken today that are quite alarming. First, Microsoft wants to cut deals with open source developers who are infringing on their patents. And secondly, Alberto Gonzales wants to make it a crime to attempt …

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Patents create an artificial market for ideas, but ideas are infinite

Posted on May 12, 2007 by Nick Dynice

Mike Masnik at TechDirt has a great post titled “If Resources Aren’t Scarce, Why Do You Need A Market?” and he is countering the arguments in the comments very nicely. It is a really fascinating conversation. With …

Posted in Uncategorized | 1 Comment