Monthly Archives: July 2006

Value Curves

Posted on July 28, 2006 by Nick Dynice

Here is a handy little diagram I made after I listened to the Marketing Monger podcast interview with Stan James of Outfoxed and I checked out this post on the Outfoxed blog. The more users you have in a …

Posted in I heard it on a podcast, Social Web | 1 Comment

Egonomics

Posted on July 25, 2006 by Nick Dynice

I got a spam e-mail at my work to my department’s collective inbox (it gets all kind of spam I get to delete) about a new book called Egonomics.

egonomics: the difference between having ego work for or …

Posted in Social Web | 3 Comments

Free and Open Thesaurus: Wikisaurus

Posted on July 25, 2006 by Nick Dynice

Did you know WikiMedia has a thesaurus? http://en.wiktionary.org/wiki/Category:Wikisaurus It needs a lot of work, (only 150 entries at the time of this writing) so go and contribute.

Posted in Social Web | Leave a comment

Dell Needs to Innovate in its Support Channels

Posted on July 23, 2006 by Nick Dynice

Nick Carr writes that while Dell was able to innovate with its made-when-you-order supply chain and direct sales to cut costs, they also need to have a direct support channel, since they have no dealers. And the money …

Posted in Consumer Electronics, Product Support and Customer Service | Leave a comment

The Problem With Home Media Servers

Posted on July 19, 2006 by Nick Dynice

The Diffusion Group reports that another reporting body (un-named and no link to it) is reporting that home media servers are set to grow to 150 million units sold in the US by 2010. The Diffusion Group argues …

Posted in Consumer Electronics, DRM Rant | Leave a comment

Customer Experience Management

Posted on July 15, 2006 by Nick Dynice

Tom Foremski wrote about a new company called Interwoven that specializes in a new service they are calling Customer Experience Management with work-flow tools. Sounds like a great idea. It does seem a little buzzwordish, but it …

Posted in New Marketing, Social Web | Leave a comment

Customer Service in a Web Democratized World

Posted on July 14, 2006 by Nick Dynice

Via the Emergence Marketing blog, there is a great post by Irving Wladawsky-Berger of IBM on how great customer service will make or break a company thanks to the “word of mouth on steroids” that blogging and social media …

Posted in New Marketing, Product Support and Customer Service, Social Web | Leave a comment

RIP Google Homepage?

Posted on July 13, 2006 by Nick Dynice

For the last 2 weeks or so, Google.com/ig aka Google Homepage aka Google Feedfetcher, my RSS reader of choice has not been loading most of the feeds. I had to painstakingly pick all of the feed addresses out …

Posted in Web 2.0 | 1 Comment

Labels for Content Producers

Posted on July 6, 2006 by Nick Dynice

There is a debate about what to call content made by someone other than the traditional content creators. There are the labels “user generated content” and “citizen media,” and a couple others. Blogs, wikis, podcasts, and viral …

Posted in Social Web | Leave a comment

Paid Posting is the New Splog

Posted on July 1, 2006 by Nick Dynice

Jackie Huba wrote about a new “service” PRWeb is going to launch where they will play bloggers to write about a product or service. Her headline is “Evangelists work for free” (I like that). Coincedently, there is another …

Posted in Disruptive Business Models in Content, New Marketing, Social Web | Leave a comment